Refund Policy

Dash publishes this U.S. policy for customers shopping for DASH kitchen products at bydrshz.shop.

Within the customer process available at bydrshz.shop, to make our responsibilities plain, to keep expectations clear, we set out our customer commitments and operating rules below.

Cancellations

Under the service standards published at bydrshz.shop, to make our responsibilities plain, to make the process easier to understand, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

To make our responsibilities plain, under our customer standards, email: Support@bydrshz.shop
Phone: (540) 624-4394
Address: 521 Quarter Ave, Buda, Texas, 78610, US

30-Day Returns and Exchanges

To make our responsibilities plain, our operating standard is that you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrshz.shop before sending an item back so we can authorize the return and provide instructions.

Refund Timing

Under the customer commitments stated at bydrshz.shop, to make our responsibilities plain, as a customer-facing rule, after an approved return is received and inspected, the refund is issued to the original payment method within 10 business days. Your bank or card provider may require additional posting time.

Return Condition

For purchases and requests handled through bydrshz.shop, to make our responsibilities plain, in practical terms, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

Return Shipping

For customers using bydrshz.shop, to make our responsibilities plain, for customers using this store, our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 521 Quarter Ave, Buda, Texas, 78610, US. Do not send a return until instructions are issued.